Job Description

Automotive Service Manager

Mercedes-Benz of Hanover is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Automotive Service Manager to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Paid time-off
• Employee stock purchase plan
• Employee vehicle purchase program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
• Hire, train, develop and motivate the service department staff and monitor their performance
• Maintain daily sales and production records as required by dealership management
• Develop and monitor budgets for the service department and keep dealership management informed of variances
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Establish promotional service prices
• Ensure proper repair techniques are being used
• Schedule training as necessary to properly repair and service vehicles
• Stay up to date on product changes and new products
• Ensure that all necessary shop equipment is in proper and safe working condition
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management

Qualifications:

• At least 5 years of automotive service management experience
• Sales driven background
• High CSI and customer focused
• Experience managing 10+ employees preferred
• CDK experience a plus
• Ability to work independently and be self-motivated
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Must have a valid driver's license

The compensation for this position is salary plus commission. Salaries range from $150,000 to $200,000. Earnings from commissions may vary based on several factors, including individual performance and market conditions, allowing total income up to $200,000.

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

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