Job Description

Join The Sandbourne Santa Monica Team

Sandbourne Santa Monica is a design-forward retreat where hospitality is elevated to an art form. Every detail - from our thoughtfully curated interiors to the personalized service we provide - creates a seamless and memorable experience for our guests. We believe in setting the standard for excellence, ensuring each guest receives the highest level of attention, care, and hospitality.

As part of our team, you'll be immersed in an environment that values creativity, precision, and genuine hospitality. We strive to inspire connection, exceed expectations, and create unforgettable moments for every guest who walks through our doors.

If you're passionate about design, service, and delivering best-in-class experiences, we invite you to explore opportunities with us at Sandbourne Santa Monica.

We are looking for our next great team member to join us on our team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

About The Role

We are seeking a passionate and dedicated Barista to join our exceptional team. In this role, you will play a vital part in delivering personalized service, upholding our commitment to excellence, and creating unforgettable moments for our guests. Whether engaging with guests, ensuring seamless operations, or contributing to our unique atmosphere, your role will be integral to our success!

What You'll Do

• Arrives to work on time in proper uniform and ready to work.
• Ensure our Lobby Bar and other service areas are set according to company procedures, including inspection, and procuring of adequate supplies per business needs.
• Requisition beverage items from the kitchen and storage.
• Set-up Caf for beverage service, including but not limited to, stocking cold station, display cases with appropriate food and beverage, prepping fruits and vegetables for smoothies needed for service.
• Welcome guests as they enter the restaurant area, learn their name, and use it with every interaction thereafter.
• Engage guests through suggestive selling and menu knowledge.
• Receive orders and enter them into the Point of Sale (P.O.S.) system accurately and immediately.
• Know all the details of your food and beverage menu for your guests' experience, restrictions, and allergies.
• Communicate any special requests to support staff.
• Prepare hot/cold beverages in accordance with established recipes as needed.
• Deliver orders to guests in a timely manner.
• Ensure every guest check is current and accurate before presenting it to the member or guest for payment.
• Collect payment and obtain member or guest signature for every transaction and room number from hotel guests.
• Assist in the creation and execution of beverage specials and featured menu items.
• Maintain a clean and organized cafe and work area.
• Compose requisition list for the following shift.
• Maintain an accurate daily inventory and records showing any low stock items for ordering purposes to ensure stock is adequately maintained.
• Ensure side work and closing procedures are completed in compliance with company standards.
• Visually inspect all work areas, food service, and ensure they are clean and presentable to members and guests.
• Report all dining room incidents and concerns with members, guests, or associates to Food & Beverage Management
• Support other Food and Beverage outlets as needed/as business dictates.

Education, Licenses, & Certifications:

• Required: Minimum of one (1) year of experience in same or similar positions in the Food & Beverage industry
• Required: Food Handlers and Responsible Beverage Service Certification(s)
• Required: High School Diploma or GED Equivalent

Essential Qualifications:

• Required: At least twenty-one (21) years of age.
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Required: Travel (by vehicle) for business, training, and/or development.
• Ideal: Bi-lingual oral, speech, and writing skills in English and other languages is an asset in this position
• Required: Excellent interpersonal and customer service skills
• Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Required: convey messages clearly and confidently; persuade and effect change positively.
• Required: Capable of working effectively independently with minimal supervision
• Required: Strong analytical skills.
• Required: High attention to detail and accuracy
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback

Physical Exertion: Medium work: Exerting up to 40 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects (for example, carts, ice, kegs, tables, chairs, and trays).

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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