Job Description

Job Description

Job Description

Pay commensurate with experience

Eagle Claw Fishing Tackle is one of the most recognized names in the tackle industry, proudly manufacturing fishing products in Denver, Colorado since 1925. We produce and distribute premium quality fishhooks and terminal tackle throughout the US and over 40 countries worldwide. Eagle Claw has never compromised its commitment to “Made in America.”

Want to work with passionate people who love the great outdoors?

Eagle Claw employees enjoy a 4½ day work week, great pay, excellent benefits, paid holidays, and generous paid time off along with other exciting perks and benefits.

We offer competitive compensation and excellent benefits including:

• 401k and Profit Sharing Plan with Employer Match
• Medical, Dental, Vision, and Basic Life/AD&D Insurance
• Long-Term Disability
• Supplemental Life Insurance
• Employee Assistance Program
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Holidays and Generous Paid Time Off program
• Fishing License reimbursement

Eagle Claw provides new employees with the potential for a pay increase based on performance after 90 days of employment.

Position Description:

Provide Eagle Claw consumers with friendly customer service while supporting the Company’s sales and marketing efforts through strong retail and website sales. Oversee promotional items, marketing materials, and product orders for sales support, marketing materials and trade shows. Support and assist the day-to-day sales and store activities.

Knowledge/Skill and Experience

• High school diploma or GED required.
• Must be able to read, write and speak English, and have good math skills.
• Demonstrated organizational skills.
• One to two years’ experience in outdoor goods, sporting goods, or fishing retail sales.
• Must have excellent customer service skills and strong communication skills.
• Knowledge of product, fishing techniques, and seasonality is required, with passion for fishing a plus.
• Retail leadership and customer service experience
• Strong computer skills and knowledge/experience in e-commerce sales
• Basic knowledge of Oracle is plus.

Essential Duties:

• Provide customers with product knowledge and excellent customer service.
• Take telephone orders, process the order, and ship to the customer.
• Process fulfillment of Company online sales orders; prepare and package orders for shipping.
• Ensure orders are processed correctly and finalized with proper shipping.
• Responsible for processing accurate monetary transactions.
• Support the Eagle Claw warranty replacement/repair program ensuring customer satisfaction.
• Check in new merchandise, price, and display product for sale.
• Restock retails shelves, displays and sales floor as necessary.
• Pull and pack rush sample requests as needed from sales and/or marketing departments.
• Assist with product pulls and packing for large show sample requests as needed.
• Prepare product for special programs, trade shows and promotional events.
• Act as backup to serving the Company’s info-line email for Factory Store Supervisor.
• Effectively monitor flow of goods through the inventory management system.
• Assist in growing our customer base by providing excellent service.
• Maintain the highest standards of customer service by promptly attending to and resolving customer issues.
• Assist the Store Supervisor with product complaints from customers, send complaints to quality control for further investigation.
• Determine how to fix or replace the returned products for costumer’s satisfaction.
• Install new product in the P.O.S. system.
• Perform full physical store inventories as directed.
• Maintain a neat and organized appearance of the store.
• Help sweep, tidy up and perform closing activities at the end of the shift.
• Other duties as assigned.

Physical Environment and Working Conditions

• Must be able to walk and/or stand for the length of the shift.
• Must be able to use arms to reach up and/or out over head and shoulders
• Able to push, pull, bend and lift.
• Able to bend, stoop, squat and twist.
• Able to lift up to 20 lbs. frequently and up to 50 lbs. occasionally.
• May be required to work in warehouse occasionally in extreme temperatures.
• Must be mentally alert when working in the warehouse and able to work safely around forklifts and other warehouse equipment.
• Must be able to drive and maneuver forklift if needed (training and certification provided)

Employment at Eagle Claw Fishing Tackle is contingent on successful completion of background check and drug and alcohol screening.

Wright & McGill Co. / Eagle Claw Fishing Tackle is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.

Wright & McGill Co. / Eagle Claw Fishing Tackle is an at-will employer.

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