Information Technology Service Delivery Manager (San Antonio) Job at HCLTech, San Antonio, TX

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  • HCLTech
  • San Antonio, TX

Job Description

SAP Service Delivery Manager

  • 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
  • Electric Utility experience is a plus but not mandatory
  • Manage all aspects of IT service delivery to meet SLAs and business objectives.
  • Act as the main point of contact for customer and stakeholders on service matters.
  • Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.
  • Monitor KPIs and service metrics, providing regular performance reports.
  • Drive continuous improvement and service optimization initiatives.
  • Lead, mentor, and manage HCLTech service delivery teams.
  • Coordinate cross-functional teams for smooth service and project delivery.
  • Ensure compliance with security, regulatory, and contractual obligations.
  • Manage risks related to service delivery and implement mitigation plans.

Ensure coordination between Onshore and Offshore Teams

Job Tags

Part time,

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