ROMTech is now looking for a Performance Analyst to drive visibility into how our teams perform against expectations. This role transforms data into actionable insights, identifies capability gaps, and guides coaching and training interventions. Please note this is a full-time, onsite opportunity at our newest location in Clearwater, FL. Responsibilities : KPI Development and Management : Establish baseline performance metrics (e.g., conversion behaviors, script adherence, SLA compliance). KPI Development and Management : Develop leading indicators to signal execution quality early. KPI Development and Management : Maintain the Performance KPI Dictionary as the enterprise standard. Performance Reporting & Rhythm of Business (RoB) : Build and deliver dashboards aligned to ROMTech’s Monthly and Quarterly Business Reviews. Performance Reporting & Rhythm of Business (RoB) : Create clear analysis packs to support leadership decisions and resource allocation. Performance Reporting & Rhythm of Business (RoB) : Lead monthly RCA cycles to explain performance gaps. Performance Reporting & Rhythm of Business (RoB) : Distinguish between skill, knowledge, and process-related issues. Performance Reporting & Rhythm of Business (RoB) : Recommend targeted solutions: coaching, training, or leadership action. Cross-Functional Partnerships : Collaborate with Sales Ops for data capture and pipeline visibility. Cross-Functional Partnerships : Align with Training/Quality teams for curriculum evaluation and performance measurement. Cross-Functional Partnerships : Partner with HR on competency standards. Cross-Functional Partnerships : Engage leaders across Sales, RCM, Delivery, and Clinical functions for adoption and accountability. Cross-Functional Partnerships : Make coaching and training ROI visible by tying behavior improvements to measurable performance changes. Cross-Functional Partnerships : Ensure leaders have clear, reliable reporting for RoB cadences (MBRs, QBRs, executive reviews). Qualifications Bachelor’s degree in Business, Analytics, or related field (or equivalent experience). 5–7 years of experience in data analysis, performance management, or business intelligence. Proficiency in CRM systems, BI dashboards, and reporting tools. Experience creating and presenting executive-level reports (MBRs, QBRs, etc.). Analytical and systems-oriented. Quick learner who adapts to new tools and data structures. Able to simplify complex findings into actionable insights. Self-sufficient, detail-driven, and action-biased. #J-18808-Ljbffr Romtech
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