Join to apply for the Technical Account Manager - ediscovery role at Relativity . 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the team, the Technical Account Manager (TAM) works proactively with customers to ensure successful outcomes with key projects, goals, and KPIs. Posting Type : Remote/Hybrid The TAM is responsible for developing account strategies, managing technical relationships, and working cross-functionally to solve problems and guide stakeholders. Role Responsibilities Develop understanding of projects impacting your service area to minimize service impact. Guide resolution of critical customer incidents. Lead technical success plans for positive customer experiences. Ensure quality of service and capacity planning for growth and projects. Collaborate with cross-functional teams to improve products and customer experience. Drive service review meetings on performance and improvements. Partner with Product and Engineering teams to troubleshoot incidents. Provide best practices to customers for using Relativity. Maintain flexibility to work other time zones as needed. Demonstrate core company values. Follow Knowledge-Centered Support (KCS) processes. Exhibit SME knowledge in Relativity. Minimum Qualifications Active Relativity Certified Administrator certification. Preferred Qualifications 5+ years of technical experience with Relativity products in a customer-facing role. Experience with SQL, Windows, and troubleshooting complex technical issues. Excellent communication skills. Ability to work under pressure, manage multiple projects, and meet deadlines. Experience in SaaS, IaaS, or Hybrid environments. Knowledge of e-discovery industry and products. ITIL Certification. Relativity offers competitive compensation including base salary, performance bonus, and incentives. The salary range is $82,000 to $124,000, based on experience and qualifications. Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Software Development Referrals can double your chances of interview success. Sign in to set job alerts for Technical Account Manager roles. #J-18808-Ljbffr Relativity
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