Job Description

Job Description

Job Description

Description:

Role Purpose

Operates independently and is responsible for management of Rose Animal Clinic. Responsible for the day to day operational and clinical flow management of the facility. The Hospital Manager will report directly to the Director of Operations. The Hospital Manager will oversee all operations at the hospital and must have the highest regard for maintaining a healthy, safe, clean, and cohesive work environment. The Hospital Manager is responsible for the success of the hospital through benchmarking, client and staff retention, productivity, and profitability. The Hospital Manager will be responsible for human resources, inventory management, ensuring the practice complies with industry laws and regulations, managing marketing and client relations, financial management and the overall practice organization.

Responsibilities

• Reports to: Director of Operations
• Manages Rose Animal Clinic employees including but not limited to: hires, trains, assigns work, manages & evaluates performance. Ensures that the productivity and actions of the team meet/support the overall operational goals of the hospital as established by the Director of Operations.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds and adapts to changes in the business which may affect the ability to achieve the budget goals.
• Conducts daily rounds for facilitation of patient flow as well as client satisfaction. Available for immediate and timely response to challenges to daily workflows. Develop a staffing plan that meets both client expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change.
• Interacts and collaborates regularly with veterinarians to provide direction and oversight of effective schedules, efficient clinic and patient work flow and medical protocols.
• Provides leadership to direct reports in the execution of work plans and long and short term goals.
• Monitor, measure, assess and grow hospital performance using industry benchmarks and financial review process.
• Carry out or delegate all areas of financial management including but not limited to accounts receivable, accounts payable and payroll.
• Participate in strategic business planning to grow clients and revenue.

Expectations

• Lead by example- show up on time, help when needed, keep a clean workspace, look presentable and professional, have a can-do attitude, be respectful, complete your work in a timely manner, take initiative, follow the handbook, and contribute to a positive culture.
• Participate in community events as a spokesperson for your hospital.
• Take ownership to grow your hospital and make it profitable.
• Be available for emergent or time sensitive situations.
• Encourage your team to participate in meetings, events, CE, or lunch and learns.

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